The Flutter Express was created with compassion and purpose to help those who need access to locations with world-renowned healthcare institutions outside of the Capital Region. Our service is designed to offer comfort, dignity, and ease to passengers.

Healthcare seekers and their family members, companions, and supportive community members are our primary riders.

Who rides The Flutter Express?

A community of compassionate travelers:

• Healthcare Seekers, individuals who are on a health journey that may be looking for treatment, second opinions, or specialized care at leading healthcare institutions.

• Companions or Family Members providing support to healthcare seekers during healthcare journeys.

• Community Members who want to visit someone in care or offer their support during challenging times.

Simply visit our Get New York Tickets or Get Boston Tickets page and select your preferred travel date to book your ride.

1. Select Your Travel Date – Browse the available dates listed below and click on your preferred date.

2. After Clicking Your Date, You'll See a Pop-up – There, you can review ticket options.

3. Complete Your Purchase – Follow the prompts to create an account or log-in to your existing account, enter passenger information, promo codes, and payment details.

4. Receive Your Confirmation – After booking, you’ll get a confirmation email with your ticket and travel details.

5. Get Ready for Your Journey – Arrive at the designated departure location on time with your electronic or printed ticket, and enjoy a smooth ride with The Flutter Express!

Need assistance? Contact us at 518-217-5121 or travel@theflutterexpress.com for support.

You can park at any of our departure pick-up locations in East Greenbush, Albany, or Catskill, NY for our NYC Service, and East Greenbush and Albany, NY for our Boston Service. Parking at all departure pick-up locations is at your own risk.

NOTE: The Catskill location does NOT permit multi-day parking. The Flutter Express will not be responsible for any fees incurred.

Yes. If you need a place to stay the night before or after your roundtrip to New York City, the following hotels near our Albany, NY pick-up location—PetSmart Crossgates Commons (161 Washington Avenue Extension, Albany, NY 12205)—are offering 10% off for Flutter Express passengers.

Click the links below to book your stay and receive the discount:

Tru Albany Crossgates Mall

Book your special rate for The Flutter Express

Company Name: The Flutter Express

Residence Inn Albany Washington Ave

Book your special rate for The Flutter Express

Company Name: The Flutter Express

The Flutter Express is not responsible for traffic delays. Due to traffic conditions and other factors in New York City and Boston, we may need to adjust drop-off or pick-up locations within the city. However drop-off and pick-up will always be as close as possible to our original destination. We are committed to ensuring the best service possible and appreciate your understanding and flexibility.

The Flutter Express only offers round-trip tickets.

• If you only need transportation to NYC or Boston, you may purchase a round-trip ticket and note “one-way departure” in the Special Notes section. You are welcome to arrange your own return.

• If you would like The Flutter Express to provide your return trip from NYC or Boston, you must purchase a round-trip ticket for both your departure and return dates. Each ticket is valid only for the date of purchase. We cannot provide a return trip unless we were also the carrier for your initial journey.

No, The Flutter Express is not a medical bus or ambulatory transportation vehicle. We provide comfortable, reliable transportation to your destination on passenger buses and vans. The Flutter Express is comparable to a traditional bus or van used for commuting or entertainment purposes.

Please note:

• The Flutter Express is not an ambulance, ambulette, or medical transport vehicle.

• It does not include onboard medical personnel, treatment services, or medical equipment.

• Riders must be medically stable and able to travel independently or with a caregiver or companion.

Passengers are eligible for a full refund if they cancel more than two (2) days (48 hours) prior to departure, regardless of the reason. Please note, the ticket processing fee will be deducted from the refund amount. Cancellations made within two (2) days of departure are not eligible for a refund.

On the day of your departure, please have your electronic or printed ticket available in order to board the bus.

The Flutter Express does not require a minimum number of passengers and operates even if only one person needs transportation to NYC or Boston.

We adjust our vehicle size based on the number of passengers. If a 32- or 56-passenger bus is not needed, passengers will travel in a 7-8 passenger van, 12-passenger sprinter van, or smaller bus, which operates as our standard service and includes:

• Round-trip transportation

• Bottled water each way

• Snacks

• Flutter Kits

If unforeseen circumstances prevent us from providing transportation, all riders will be notified and receive a full refundto their original payment method.

Yes, You can leave items in the vehicle during the roundtrip service. However The Flutter Express is not responsible for items lost, stolen, or damaged while on one of our roundtrip services. While the bus does remain locked, we highly recommend not leaving any valuables onboard.