The Flutter Express was created with compassion and purpose to help those who need access to locations with world-renowned healthcare institutions outside of the Capital Region. Our service is designed to offer comfort, dignity, and ease to passengers.

While healthcare seekers and their family members, companions, and supportive community members are our primary riders, extended community members are welcome to travel with us at this time. We encourage anyone who values kindness and community to join us.

Who rides The Flutter Express?

A community of compassionate travelers:

• Healthcare Seekers, individuals who are on a health journey that may be looking for treatment, second opinions, or specialized care at leading healthcare institutions.

• Companions or Family Members providing support to healthcare seekers during healthcare journeys.

• Community Members who want to visit someone in care or offer their support during challenging times.

• Extended Community Members, anyone looking to travel comfortably and stress-free—whether for entertainment or general commuting purposes.

The Flutter Express is more than just a way to get from point A to point B—it’s Transportation with Purpose. For every ten (10) community members who ride The Flutter Express, we’re able to donate a free roundtrip ride for someone traveling to healthcare, along with one companion, caregiver, or immediate family member. This impact is made possible by our generous riders, in addition to the incredible support of our collaborators, who help us provide even more discounted and free rides to those who need it most.

With every ticket purchased, you’re helping both yourself and members of your community as they access locations that provide the care they need. Whether you're heading to a doctor's appointment or visiting a loved one in care, The Flutter Express provides reliable, convenient, and stress-free transportation, empowering our customers to prioritize their health.

Simply visit our Get Ticketspage and select your preferred travel date to book your ride.

1. Select Your Travel Date – Browse the available dates and click on your preferred date.

2. After Clicking Your Date, You'll Be Redirected to Eventbrite – There, you can review trip details and ticket options.

3. Complete Your Purchase – Follow the prompts to enter passenger information and payment details.

4. Receive Your Confirmation – After booking, you’ll get a confirmation email with your ticket and travel details.

5. Get Ready for Your Journey – Arrive at the designated departure location on time with your electronic or printed ticket, and enjoy a smooth ride with The Flutter Express!

Need assistance? Contact us at travel@theflutterexpress.com for support.

You can park at any of our departure pick-up locations in Rensselaer, Albany, or Catskill, NY. Parking at all departure pick-up locations is at your own risk. NOTE: The Catskill location does NOT permit multi-day parking. The Flutter Express will not be responsible for any fees incurred.

Yes. If you need a place to stay the night before or after your roundtrip to New York City, the following hotels near our Albany, NY pick-up location—PetSmart Crossgates Commons (161 Washington Avenue Extension, Albany, NY 12205)—are offering 10% off for Flutter Express passengers.

Click the links below to book your stay and receive the discount:

Tru Albany Crossgates Mall

Book your special rate for The Flutter Express

Company Name: The Flutter Express

Residence Inn Albany Washington Ave

Book your special rate for The Flutter Express

Company Name: The Flutter Express

The Flutter Express is not responsible for traffic delays. Due to traffic conditions and other factors in New York City, we may need to adjust drop-off or pick-up locations within the city. However drop-off and pick-up will always be as close as possible to our original destination. We are committed to ensuring the best service possible and appreciate your understanding and flexibility.

Yes, you can! To travel one way, simply purchase a round-trip ticket and note in the "special notes" section of the ticket order form that you'll be using the service one way to your destination.

If you’d like to schedule a separate pick-up for your return journey on a different day, please purchase a round-trip ticket for that specific date. Be sure to mention your one-way return only in the "special notes" section and select the return point where you’d like us to drop you off from the "pick-up" menu in the order form.

No, The Flutter Express is not a medical bus or ambulatory transportation vehicle. We provide comfortable, reliable transportation to your destination on 56-passenger motor coach buses (MCI J4500) through our partnership with Yankee Trails. The Flutter Express is comparable to a traditional motor coach bus used for commuting or entertainment purposes.

Please note:

• The Flutter Express is not an ambulance, ambulette, or medical transport vehicle.

• It does not include onboard medical personnel, treatment services, or medical equipment.

• Riders must be medically stable and able to travel independently or with a caregiver or companion.

Passengers are eligible for a full refund if they cancel more than four (4) days (96 hours) prior to departure, regardless of the reason. Please note, the Eventbrite fee will be deducted from the refund amount. Cancellations made within four (4) days of departure are not eligible for a refund.

On the day of your departure, please have your electronic or printed ticket available in order to board the bus.

The Flutter Express requires a minimum of 10 passengers to operate the 56-passenger motor coach. Riders will be notified 48 hours in advance if the motor coach trip is confirmed for departure.

If the minimum is not met, passengers may still travel in The Flutter Shuttle (a 7-passenger vehicle with a driver), which operates as our standard service and includes:

• Roundtrip transportation

• Bottled water each way

• Snacks

• Flutter Kits

Passengers may also decline this option and receive a full refund.

If unforeseen circumstances prevent us from providing either option, all riders will automatically receive a full refund to their original payment method.

Yes, You can leave items on the bus during the roundtrip service. However Yankee Trails and The Flutter Express are not responsible for items lost, stolen, or damaged while on one of our roundtrip services. While the bus does remain locked, we highly recommend not leaving any valuables onboard.